Tiktalik Computing SLA is a contract that specifies the availability level of Tiktalik Computing service provided by Techstorage.
Tiktalik platform takes commercially reasonable measures to maintain Tiktalik Computing availability on a 99.9% rate per month. If Tiktalik Computing availability does not meet the level of access, the user has the right to obtain Compensation as described below.
Unavailability of service
This means that all your running instances in the given five minutes are unavailable, and you can not run the replacement instance.
Tiktalik Computing availability
Calculated by subtracting from 100% of the average value of the "Level service errors" of all five-minute periods during the month.
Recompense
To 25% reduction in the cost of the service in a given period.
The obligation does not apply to accessibility unavailability, suspension or exclusion of services due to:
You can find more information in our Term and Conditions.
Tiktalik Files SLA is a contract that specifies the availability level of Tiktalik Files service provided by Techstorage.
Tiktalik platform takes commercially reasonable measures to maintain Tiktalik Files availability on a 99.9% rate per month. If Tiktalik Files availability does not meet the level of access, the user has the right to obtain Compensation as described below.
The level of service errors
This means the number of occurrences of errors in Tiktalik Files services understood as server response status "InternalError" and "ServiceUnavailable" divided by the total number of server responses during the five-minute calculation period.
Tiktalik Files availability
Calculated by subtracting from 100% of the average value of the "Level service errors" of all five-minute periods during the month.
Recompense
Is a 10% reduction in the cost of the service in a given period. In the case of "Tiktalik Files accessibility" of less than 99% the reduction increases to 25%.
The obligation does not apply to accessibility unavailability, suspension or exclusion of services due to:
You can find more information in our Term and Conditions.
